Heathrow Airport closed: 1000’s stranded as UK and worldwide flights cancelled after substation hearth

When flights are delayed or cancelled, airways have an obligation to take care of you.

That features offering meals and lodging, if needed, and getting you to your vacation spot. The airline ought to organise placing you on an alternate flight at no further value.

Further losses – akin to unused lodging – would possibly require a declare to a bank card supplier, if that was the fee choice used.

After that, a declare could have to go to your journey insurance coverage supplier. However there isn’t a normal definition of what’s lined.

In response to the Civil Aviation Authority, in case your flight is delayed or cancelled, chances are you’ll be entitled to compensation – however solely when the airline is at fault. If the delay is attributable to an “extraordinary circumstance” then passengers are usually not entitled to compensation.

Slightly earlier this morning, we heard from Tom Jenkins, chief government of the European Tourism Affiliation.

Jenkins advises passengers to not panic – however warns these making an attempt to e-book onward journeys themselves that there isn’t a computerized compensation for an occasion like this.

“I hope you could have journey insurance coverage,” he says, including {that a} state of affairs like that is out of the airways’ management and typical compensation routes in all probability won’t apply.

Passengers ought to verify with their airways for extra details about what compensation they may be capable to obtain.

Learn our full explainer: What are my rights if my flight is cancelled or delayed?